Description

1. Ultra-Soft Tweed Cashmere Comfort:
Crafted from premium tweed cashmere, this shawl delivers extraordinary softness—so plush and cushiony that it feels like a luxurious blanket wrapped around you. Its natural warmth and velvety texture create an indulgent, cozy experience.

2. Tana-Bana Dual-Side Weaving Excellence:
Expertly woven on both sides using the traditional tana-bana technique, it offers exceptional durability, balanced structure, and a smooth, elegant drape—showcasing master craftsmanship in every thread.

3. Ash Grey Timeless Elegance:
Presented in a refined Ash Grey shade, this shawl embodies understated luxury. Its versatile colour and premium finish make it perfect for elevating both everyday wear and sophisticated evening styling.

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Shipping And Return Policy

Shipping Policy – WoolPassion.pk by MHS

Company Name: WoolPassion.pk by MHS
Email: support@woolpassion.pk
Phone: 0318 1770974
Address: Mhussain Shawl House, Jalalpur Jattan, 50780 Pakistan

Shipping Policy

  • Standard Delivery: 2–5 working days

  • Remote Areas: 5–7 working days

  • Express Delivery: Available in select cities (additional charges may apply)

We deliver through reputable courier partners, including Leopard Courier, TCS, and M&P.

Shipping Charges

  • Free Shipping: On orders above PKR 3,000

  • Standard Shipping Fee: Calculated at checkout based on destination

Order Processing

All orders are processed within 24 hours (excluding Sundays and public holidays).
After dispatch, customers receive SMS + Email tracking updates.

International Shipping

We offer international delivery for select wool and pashmina products. Rates and timelines vary depending on country and parcel weight.

Undeliverable or Delayed Orders

WoolPassion.pk by MHS is not responsible for delivery delays caused by:

  • Incorrect address information

  • Recipient unavailability

  • Courier delays due to weather, holidays, or strikes

Return & Refund Policy – WoolPassion.pk by MHS

Your satisfaction is our first priority. If your product isn’t what you expected, we offer a smooth and customer-friendly return and refund process.

Return Eligibility

You may request a return or exchange within 7 days if:

  • Wrong item delivered

  • Damaged or defective product

  • Incorrect color or design

  • Manufacturing fault

Non-returnable items include:

  • Used or washed products

  • Items with stains, perfume, or wear

  • Clearance or sale items

  • Customized orders

Return Process

To request a return:

  1. Email us at support@woolpassion.pk or WhatsApp at 0318 1770974

  2. Share your order number + photos/videos of the issue

  3. Our team will verify and approve the request

  4. Courier pickup will be arranged (or you may return via courier)

Items must be in original packaging, unused, and with all tags intact.

Refund Options

After inspection and approval, refunds can be issued via:

  • Store Credit (fastest option)

  • Bank Transfer

  • Easypaisa / JazzCash

  • Exchange Product

Refund time: 3–7 business days after approval.

Exchange Policy

If you want to exchange an item for personal preference:

  • Shipping cost for exchange will be paid by the customer

  • Exchange request must be made within 7 days

  • Product must be unused and in original condition

Order Cancellation

Orders can be cancelled within 12 hours or before dispatch.
Once an order is shipped, cancellation is not possible.

Contact Information

WoolPassion.pk by MHS
📍 Mhussain Shawl House, Jalalpur Jattan, 50780 Pakistan
📧 support@woolpassion.pk
📞 0318 1770974

We are available 24/7 for your support.

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