FAQs

Yes, we provide Cash on Delivery all over Pakistan for your convenience.

We deliver nationwide within 3–5 working days. Some remote areas may take 1–2 extra days.

Delivery charges are mentioned at checkout. Orders above a certain amount may qualify for discounted or free shipping (if applicable during promotions).

Yes, we offer a hassle-free exchange policy. If the item is unused and in original condition, you can request an exchange within 3 days of receiving your order.

Simply contact us at support@woolpassion.pk
or WhatsApp us at 0318 1770974 with your order number and reason for exchange.

Refunds are available only for damaged or incorrect items delivered. Otherwise, we offer exchanges.

We use professional photography, but slight color variations may occur due to lighting or screen settings. We ensure the fabric quality remains exactly as described.

Use our categories:

• Pashmina – lightweight, luxurious warmth

• Cash Wool – soft, premium texture

• Extra Fine Merino – breathable & comfortable

• Swedish Wool – slightly heavy, excellent warmth

• Rabbit Wool – soft & warm blend
  If you need help, our support team will guide you.

Yes, WoolPassion.pk by MHS offers premium unstitched wool suits, perfect for winter wear and formal occasions.

Yes, we accept bulk, wholesale, and business orders. Contact us on WhatsApp for special pricing.

• Avoid machine washing

• Use gentle hand wash with mild detergent

• Avoid direct sunlight when drying

• Do not wring or stretch the fabric

• Store in a cool, dry place
  This ensures long-lasting softness and shape.

Absolutely. Our Pashmina and Cash Wool Shawls are perfect for winter weddings, formal events, and gift-giving.

Yes, many items are restocked. However, limited-edition designs may sell out quickly, so we recommend ordering early.

Yes. Once your order is shipped, we share your tracking details via SMS or WhatsApp so you can monitor delivery.

You can reach us at:
📧 support@woolpassion.pk

📞 0318 1770974
Our team is available to help with orders, exchanges, and product guidance.