Shipping Policy – WoolPassion.pk by MHS
Company Name: WoolPassion.pk by MHS
Email: support@woolpassion.pk
Phone: 0318 1770974
Address: Mhussain Shawl House, Jalalpur Jattan, 50780 Pakistan
Shipping Policy
Standard Delivery: 2–5 working days
Remote Areas: 5–7 working days
Express Delivery: Available in select cities (additional charges may apply)
We deliver through reputable courier partners, including Leopard Courier, TCS, and M&P.
Shipping Charges
Free Shipping: On orders above PKR 3,000
Standard Shipping Fee: Calculated at checkout based on destination
Order Processing
All orders are processed within 24 hours (excluding Sundays and public holidays).
After dispatch, customers receive SMS + Email tracking updates.
International Shipping
We offer international delivery for select wool and pashmina products. Rates and timelines vary depending on country and parcel weight.
Undeliverable or Delayed Orders
WoolPassion.pk by MHS is not responsible for delivery delays caused by:
Incorrect address information
Recipient unavailability
Courier delays due to weather, holidays, or strikes
Return & Refund Policy – WoolPassion.pk by MHS
Your satisfaction is our first priority. If your product isn’t what you expected, we offer a smooth and customer-friendly return and refund process.
Return Eligibility
You may request a return or exchange within 7 days if:
Non-returnable items include:
Return Process
To request a return:
Email us at support@woolpassion.pk or WhatsApp at 0318 1770974
Share your order number + photos/videos of the issue
Our team will verify and approve the request
Courier pickup will be arranged (or you may return via courier)
Items must be in original packaging, unused, and with all tags intact.
Refund Options
After inspection and approval, refunds can be issued via:
Refund time: 3–7 business days after approval.
Exchange Policy
If you want to exchange an item for personal preference:
Shipping cost for exchange will be paid by the customer
Exchange request must be made within 7 days
Product must be unused and in original condition
Order Cancellation
Orders can be cancelled within 12 hours or before dispatch.
Once an order is shipped, cancellation is not possible.
Contact Information
WoolPassion.pk by MHS
📍 Mhussain Shawl House, Jalalpur Jattan, 50780 Pakistan
📧 support@woolpassion.pk
📞 0318 1770974
We are available 24/7 for your support.
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